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Home shoppers mixing offline and online channels

by Charlie McCathie, Brand Republic 15-Aug-07, 09:30

LONDON - Shoppers are increasingly using catalogues to pick a product before going online to place their order, signalling a new trend dubbed 'flick to click' shopping, according to research from Experian.

Experian polled more than 1,500 British consumers and found that seven out of 10 have shopped from home in the last year, of whom 80% found the product in a catalogue and went online to place the order.

Consumers cited "convenience" as a major factor behind this lifestyle choice, with "access to high quality goods" also declared as a crucial aspect.

However, consumers warned that follow-up telephone calls are not acceptable, with 73% calling this communication a major turn-off. A monthly or quarterly email or posted newsletter would be more welcome, and 60% would be happy to receive it.

Mark Peacock, home shopping consultant at Experian Integrated Marketing, believes the trend has been triggered by brands integrating their offline catalogue marketing campaigns with their online sales capabilities.

He said: "Our research should act as a major wake-up call for brands still thinking about using integrated marketing techniques, simply because it works and consumers are embracing the mix of old and new media."

Comments

Les Csonge - 16/08/2007

"Consumers like the familiar format of catalogues to browse the products they want - and this is driving the new trend for companies producing digital edition catalogues - that way consumers can browse through a familiar format, but click straight through to buy the product they want."