CREATIVE STRATEGY - John Lewis got its Christmas mailer out early. But is it a cracker or a turkey?

by Simon S Kershaw, marketingdirectmag.co.uk 26-Nov-09, 12:02

For direct communications to achieve that delicate balance between crass commercialism and ah-factor Christmasness ain't easy. Simon Kershaw scrutinises an Xmas mailer from the middle class's favourite emporium.

When my children were small, there was a rule: No mention of the "C-word" until after Bonfire Night - at the earliest!

But when it comes to Yuletide, marketers are a little keener to get us all out of the blocks.

From Oxford Street's tacky lights to the card display in your corner shop, there's no hiding from 25th December, even when we're still deciding what to do with that pumpkin we spontaneously bought for Hallowe'en.

This is all pretty predictable, I suppose. But how do you get your customers into the real spirit of Christmas - i.e. opening their wallets - without adding to their seasonal angst and damaging your brand?

Well, you know what they say about the mid-Winter festival? It is better to give than to receive.

I've always thought that charities could learn so much from what they call 'commercial' marketers and vice versa.

For example, fundraisers have long used the trick of sending you something 'useful' - address labels, cheapo biro, Christmas cards - as a way of guilting you into handing them cash.

You might think it's all a bit tacky and old-fashioned, but for the big charities and their 'Dorothy donor' audience, it still seems to work.  And as is so often the case, the technique has potential once you ignore the iffy execution of it. 

Which brings me to this direct mail piece to John Lewis customers.

We know the game - JLP would like us to blow our Christmas budget in their store rather than any other.

But as you'd expect of the middle class's favourite emporium, it's all conducted with discreet charm ... from the sweet personalised Christmas card to the complimentary snowy wrapping paper.

And just as their sister outlet Waitrose recently produced a delicious free guide to catering for the big day, so John Lewis includes a mini-catalogue stuffed like a Christmas stocking with prezzy ideas.

Yes, it all sounds simple enough. And it is. That's the point. But tonally, the delicate balance between crass commercialism and ah-factor Christmasness ain't easy.

So let's raise a red, pointy, white fur-trimmed hat to client and agency Kitcatt Nohr Alexander Shaw. 

Simon S Kershaw is a creative consultant. A former creative director at Craik Jones, Kershaw writes a weekly Creative Strategy column for marketingdirectmag.co.uk and the DM Bulletin

 

 

 

 

 

 

Comments

Greg Richardson

Greg Richardson - 26/11/2009

working in the industry and pretty closely with a number of charity clients the techniques used are very 'fundraising'. However in this instance, its relevant and its a powerful offer. My wife whinges when the charity mail comes through the door and any sniff of a pen or sheet of gift paper gets dismissed all too quickly. John Lewis try and the first thing i hear in the morning is 'lets go to John Lewis tomorrow night, have a coffee and get a few bits..." . The vouchers clearly worked. Whilst the prospect of shopping fills me with dread I have to admire JL's approach in getting me there. I get some great offers through from Waitrose too and these also get used every time and drive me in store. DM is dead my arse. Good work JL and Kitcatt.

 
 
 

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