Mindshare at ten

for wearing Ramones T-shirts.

The WPP-owned, Group M-cosseted global network may have been softened by
the trappings of its own success over the years, but, like Emery, it
still likes to think of itself as a spiky, seditious punk underneath it
all. And now, on its tenth birthday, MindShare wants to go back to its
radical roots.

The £10.5 billion business recently unveiled its restructure,
which its global chief executive, Dominic Proctor, proclaims will be
"the new model of the agency of the future" - a model he feels reflects
MindShare's true spirit.

"I think when we launched ten years ago, it was a radical positioning.
In those ten years others have already caught up with us, but we haven't
lost that spirit," Proctor explains.

The unveiling was quickly followed by an oracular pronouncement from the
chief executive of WPP, Sir Martin Sorrell, urging the industry to move
towards owning and producing content, and increasing advertising's
involvement in the creation of film and television series. Advertising,
according to Sorrell, has a starring role on screen - and it's one
already played by MindShare, and a central pillar of the agency's new
model.

Cynics may argue that we've heard similar murmurings on restructuring
before from other agencies, but MindShare is adamant that this is
different, radical, and the direction the advertising industry is
going.

Emery asserts: "Creative agencies say they are all about digital, but
they're still about the 30-second spot because that's where they're
made. Media agencies say they're all about ideas, but they're about
buying cheaper space. It's a confidence trick on the client. They're
trying to sell them themselves by saying they are a 360-degree agency,
and they're not. So what we wanted to do was develop a strategy which
really puts the client at the centre."

Emery, never one for understatement, calls the restructuring a
"scorched-earth policy". Conversely, Proctor opts for decidedly more
tepid IT terminology. It is the way, he says, to "reboot" MindShare:
"Our ambition is to be client-led partners, and to move right up the
strategic hierarchy."

The principal architects of the plan, Emery and MindShare's head of
communications planning, Marco Rimini, see the new-model agency as the
backbone, or "global glue", of a client's marketing activity.

The goal is to provide all of its clients' marketing services through
four new groups, namely Client Leadership, Business Planning, content
creation (called Invention) and trading (The Exchange).

It works thus: a client comes in, is guided by senior executives in the
Client Leadership group, and, depending on the client's size, problem
and the market, the client leaders will select the most suitable bunch
of people from across the other new groups to work on the account.

Emery explains: "It's like being in the playground where everyone is
lined up and then picked for the team. We line up all our people in
front of our client. Each team will be different because each client has
a different remit and different needs."

MindShare's Business Planning group, comprised of analytics and
strategic experts, will work on finding solutions to clients' business
problems. Entertainment and sponsorship-creation is the focus at
Invention, where people from these disciplines work alongside digital
and strategic planners to produce and develop content ideas. The
Exchange combines all digital and non-digital trading.

Each individual group consults and collaborates with the others. The key
to the model is its flexibility. Rimini says: "If the client wants to
keep its creative agencies, we work with them. We devised a whole
system, but the client doesn't have to use the whole thing: they can
just use part of it."

The reorganisation is their response to a rapidly changing digital world
and the new media channels and competitors it presents. "In the new
world, media companies are best placed to lead companies. It's about
data and content and also about intellectual property, digital and media
addressability," Emery says.

It's also a breakaway from the traditional approach to media as an
afterthought. Rimini says: "Clients want more analytical channel
thinking near the front. In the old days, they would do the media
thinking after the idea."

One of MindShare's clients, the European marketing director of Ford,
Mark Simpson, says the car giant is happy to entrust MindShare with its
business planning: "We can use MindShare as the centre of planning. The
reason for this is that we are absolutely insistent that we have
channel-neutral planning. It's only really MindShare that can be truly
objective on this."

Ford is one of many clients that have collaborated with MindShare in the
area of content creation (there is product placement for Ford in the
latest Bond film, and Ford funded the Channel 4 website series
Bite).

In the US, such forays into content creation include October Road, a
drama series created by Group M and Touchstone Television, for which
Group M used its own finances and then marketed opportunities within the
show to advertisers.

MindShare made In The Motherhood, an online comedy series, with Sprint
and Unilever, and, again with Unilever, the first global
advertiser-funded programme, Rexona Fans United. Other MindShare
projects include the financing and production of the series The Days for
ABC.

Bumping up revenue from content creation is a prime objective for the
new model. Proctor states: "Currently, about 80 per cent of our business
is traditional media planning and buying. Twenty per cent is business
planning, econometrics, sponsorship and content. These have been
specialist outrider areas, which we are now embedding. I'm sure media
planning and buying will be the bulk of what we do, but the revenue
streams from new areas will increase - either that or we will have
failed."

It's a shift away from the old operation, but remains true to its
pioneering origins. From its very inception, MindShare was
unconventional. Even its name (sneered at by some as "tree hugging" and
"sounding like a religious cult") was out of step with the fashion for
militaristic, masculine monikers (think Zenith). It positioned itself
away from traditional media agencies on the intellectual high ground and
was billed as the world's first truly global media brand. Here was a new
type of media network, more akin to a consultancy than a traditional
media buying shop.

Its philosophy was to be the House of Media to each local market's
requirements. Proctor devised the blueprint for the agency, bringing
together research tools from the WPP group to draw on the planning and
buying heritage gained from the merger of WPP's JWT and Ogilvy media
operations.

At the time, it was hailed as potentially the most exciting thing to
happen to media planning and buying since the discipline began evolving
into a separate business sector. It only started to live up to its hype
several years later when it landed some impressive clients, including
Kimberly-Clark, HSBC, Samsung, Nestle, Unilever and IBM. Meanwhile,
other agencies, like PHD, were beginning to catch up on its planning-led
model.

"Ten years ago, we were regarded as the new rebellious movement. We were
the shiny new punky agency, but it's the same with anyone: if you're
around for long enough, you start to be seen as the establishment,"
Emery says.

Last year, MindShare lost its Mattel and Samsung global accounts, along
with Fox in the US. The House of Media was starting to look a little
shaky, but behind its doors a major strategy shift was already
underway.

MindShare made a number of high-profile hirings with a non-media bias,
such as Simon Andrews, a former partner at Delaney Lund Knox Warren &
Partners, as its first global chief strategy officer; Andy Farr from
WPP's Millward Brown for a new role as the head of research; and Rimini,
who was formerly the director of strategy for JWT.

It also hired the former Channel 4 producer Simon Willis to build its
entertainment portfolio, and poached Norm Johnston, the former Digitas
president, to be the joint president of the agency's former digital
division, MindShare Interaction, in Europe.

The building blocks of a major reorganisation of the business were being
put into place and, according to its architects, the new full-service
model is just a codification of how MindShare has been operating for the
past few years for its more progressive clients.

Emery explains: "There was a conscious decision to bring people who were
of a broader skills-base so we could make this idea of a full-services
agency a reality. We started working differently with clients. They
started asking us to develop and lead their planning processes, working
with them on all their business needs rather than just their media
needs. This took us to the big idea of developing content and contact
work, rather than just media execution."

The House of Media has duly been toppled to make way for a new
"revolutionary" philosophy called the Value Exchange, focusing on
managing an exchange between the brand and the customer and in essence
applying the basics of marketing to a digital age.

Philosophical direction aside, the restructure makes the network a whole
lot easier to navigate, both for clients and staff. Its original
structure was confusing, as the former head of MindShare Worldwide,
Irwin Gotlieb, revealed when he took his post in 1999 and said:
"MindShare is a far bigger organisation than I've ever run, and I will
have to adapt my style a little bit. It's very difficult, even for me,
to figure it out."

Proctor says the change brings with it a welcome accessibility: "There
were too many divisions and silos, so we have broken down the walls to
make it an easier company to buy services from."

The change will also involve a flattening of hierarchies and an
eschewing of status-centric job titles for ones that are more reflective
of what people do. OK, so it's not exactly anarchy in the UK, but still
politically daring. The theory is, it's a move towards becoming less
about the collective "I am" of the agency and more about the client.

The restructure should prompt others to follow suit, Emery says
confidently: "I don't want to sound pompous, but I feel that MindShare
now has the opportunity to influence other agencies. We have the
attitude that it's our company and we can do what we like with it. It
was an obvious thing to do, and I am surprised more people haven't done
it."

The founder of rival network PHD, and currently the head of the digital
media agency i-level, David Pattison, takes a cautious view: "I suppose
with all of these things, it's what they look like in two years' time
that will be the measure of how successful it is."

Time will tell if MindShare's "global glue" sticks with clients, but
what's obvious is that MindShare is determined to fight the ageing
process.

Rimini says: "It's a brave thing to do. We could happily just sit here
and make reasonable money, but Dom and Nick are saying no to that. We
want the spirit to continue, and to avoid becoming big, boring
dinosaurs."