LBM updates telecoms system as business expands

by Daniel Farey-Jones, Brand Republic 11-Nov-04, 07:00

LONDON – Telecom company Thus is to update telemarketing agency LBM's Middleton call centre with voice and internet technology.

Thus originally began working for LBM in September 2002, supplying the company with telephony systems for its main call centre in Altrincham, Cheshire. LBM's expansion since then has necessitated the technology update to handle the volume of calls it makes and receives.

Ben Dixon, managing director of LBM Contact, said: "LBM is a constantly growing business and our call centre specialism means we need adaptable voice solutions that grow with the company, providing additional bandwidth as and when we need it."

LBM's customers include O2, Alliance & Leicester and The Caudwell Group. The update provides for back-up for all of its three call centres in the event of a system failure.

If you have an opinion on this or any other issue raised on Brand Republic, join the debate in the Forum here.