The Twitterisation of the Adverati
NEW YORK - It goes without saying that everyone in the Ad Biz is always looking for the next big thing. Although, in the case of Twitter, it might be better expressed as looking for the next little thing.
Perhaps this is because, to paraphrase famed screenwriter William Goldman, "In advertising, no one knows anything." And, we've certainly proved that time and again over the years.
The current frenzy over Twitter within the advertising community has been fuelled by the realization that if you were left standing on the platform with your trousers around your ankles as the MySpace/Facebook/LinkedIn train steamed out of the station, you'd better be damned sure you don't miss the Twitter Express this time.
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I mean, let's face it, clients have been reading about the impact of social media and networking in The Economist and Harvard Business Review for simply ages, well, at least a couple of months.
They're probably talking about it right now on the golf course with other Captains of Industry.
"So, Snidely-Brown, I hear you're buzz-hacking social networks to virally promulgate an authentic ethos."
"Actually, CJ, funny you should mention that, we've already moved on to implement the guerilla Twitterization of a Cluetrain strategy."
Which certainly goes to prove my point. You'd better know all about this stuff next time you're stuck on the golf course with a client who also happens to be a Captain of Industry.
There are hordes of pundits and 3.0 versions of Faith Popcorn out there right now telling us that Twitter is the ultimate brand building platform.
Never mind that for years we've lived with advertising Tag Lines using way more than 140 characters, and they still didn't make sense.
Those of you long enough in the tooth might remember the great Barry Day exercise, where he would take a couple of famous Brand Tag Lines, then mix and move the composite words around on a magnetic board, creating an endless permutation of nonsensical phrases.
And, if you could comprehend the futility of that exercise, then you've grasped the significance of Twitter.
It doesn't have to make sense -- few things in advertising and marketing do with the benefit of hindsight -- the thing is it's "Now" or as they love to say here in the States, it's "Awesome."
Even better, it's an emerging "Platform." Which is geek-speak for "another black-hole agencies can pour money into."
Right now, millions of people are Twittering each other what they just had for breakfast or how successful their last bowel movement was.
And if you are a total masochist, you can even share the increasingly banal thoughts of world champion Twitterer, Steven Fry, particularly when he gets stuck in a lift for a few hours -- but then as BR's editor puts it he is a Twitter god.
There are a couple of things to consider when deciding if Twitter should be part of any marketing program.
The Twitterati love collecting fellow Tweeters, just as the same kinds of people obsess about gaining more friends on Facebook than anyone else in the known universe.
As someone recently defined Facebook, it's actually a MMORPG in which the objective is to collect "Friends".
The same could be said of Twitter, with the proviso that you can only converse with your friends in a form of haiku.
Yes, you could argue that there is possible value for agencies and their clients in building these Tweet lists, perhaps even creating a following for a brand -- the problem is that once you decide to actually try to get some kind of return out of it and in so doing, become overtly commercial, the Twitterati will be turned off, because you are no longer social, you have become disgustedly anti-social.
Something the Wizened of Oz's henchmen running MySpace seem increasingly incapable of realizing.
In spite of all the current hoo-ha and enthusiasm, Twitter is a very long way from being a viable business model.
There's no question that having already raised over $55m in VC money, the principals will one day walk with mega-million personal fortunes after the inevitable IPO. But, right now, I defy anyone to demonstrate how they can generate sufficient revenues to remotely equal the company's current valuation.
But then again, the same is true of Facebook and many other social networks.
Having been in business since 2006, Twitter has yet to sell a single ad or make a penny in revenue.
Currently, the consensus of opinion seems to be that Twitter will eventually monetize itself through the value of its real time search capabilities -- and Facebook is waking up to that as we speak.
Just as YouTube was originally thought of by its purchaser, Google, as a video hosting service, it has now become the second largest source of search queries on the internet.
The value inherent in Twitter search is that it monitors prodigious amounts of chat in real-time.
As with Facebook, Twitter is also spawning the creation of a growing number of applications. While these do not generate revenue per se, they increase the value of Twitter as a platform.
There is also some talk that commercial users of the service might be able to buy dedicated or validated accounts, which would authenticate to the Twitterati that any Tweets they were reading, were in fact from those they claimed to be.
I've been accused in my various writings of being anti-Twitter, which is not strictly true. I have no problem with users who want to engage in short, staccato messaging as they interact with people of similar tastes.
The major problem I have with it as a communications medium is that it takes to the extreme what is increasingly happening to advertising in general in a digital age. The loss of context.
Apart from basterdizing the richness of language when we text in a geeky shorthand, we also run the risk of misinforming the intended recipient.
This is bad enough when tweeting someone you know, but when using it as a marketing tool you are attempting to persuade a mass audience with those 140 characters.
The result at best might end up being futile, at worst, it could be disastrous.
"Et tu Brutus" are three pretty powerful words, but only when read within the context of the thousands of others that make up Shakespeare's play.
George Parker is the perpetrator of BrandRepublic blog, MadScam in the UK, and adscam.typepad.com, in the US. It is without doubt, one of the most foul and annoying, piss & vinegar ad blogs on the planet. His new book, The Ubiquitous Persuaders, has just been published by Amazon and is currently setting the ether ablaze. He will continue to relentlessly promote the crap out of it until you are forced to stab yourself in the eyes with knitting needles.
Twitter: is advertising getting it?
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Comments
candace kuss - 05/03/2009
hi George, Am sure you are right, tho not sure in what way. What *is* true \(but not maybe of interest here) is that Twitter is: Not. About. Advertising. So any problem you have "with it as a communications medium" could be really problems you have with it as an "Advertising medium". Which is isn't. Because as a communication medium, it is doing just great. Awesome even. Just saying.
Rick Sareen - 06/03/2009
Candace, yup and thrice yup. The ad world has developed this habit of seeing all new media as ad media. They are not. But as traditional media erode in their delivery and effectiveness, it is to be expected. People forget that the basic model for content delivery is for it to be supported by advertising. That's why JWT account handlers were still called "reps" until fairly recently. They used to be reps for the newspapers for whom they sold ad space \(and threw in the creative for free as the client couldn't do it). Soap operas were born of Lever's frustration with US radio content in the 1930s; so they made their own to attract ears. But now, content is everywhere through UGC - and the production and delivery of it is virtually free. I am sitting writing this with kit that can produce /manage photography, press ads, video, sound and so on that when I started in the business would have cost many hundreds of thousands and needed highly skilled and experienced operators. That black box has gone. It's a new world for advertising and you can't be surprised if the agencies attempt to engage the eyes and ears, wherever they may be. Unfortunately for the advertiser, the user has more than a simple off button now so brands enter the conversation at their peril because they do not really have a right to be there. With trad media, they are paying, with new media they are leeching. And most users see that. So tread carefully is what I would say to my clients if I were in any agency now.
Johnny Watters - 06/03/2009
Rick, I think the problem most advertisers face is that they don't realise there are better ways to enter this medium than leeching. Brands can be content provides as much as users - and often brands have the resources to provide more relevant, and interesting, content than, for example, tweeting about what they had for breakfast. And they can have a point of view - driven by their positioning and tone of voice - on any aspect of life, not just how crunchy their cereal is. Their fear is that by entering the two-way coversation of social media, someone will say something unpleasant about their brand and they'll cry. Boo hoo. The best brands take the criticism, learn from it and get better - and more importantly, they RESPOND to their critics, instead of ignoring them. That, more than anything, gives a brand humanity and honesty. And ultimately, respect. And, you know, that's what it's all about innit - so the kidz tell me.
Mark Ralphs - 06/03/2009
Johnny, couldn't agree more. I've seen several "next big things" in digital / advertising over the years and one common factor underpins the difference between success and failure in the digital space. Put simply it's about delivering value that builds a deeper relationship with consumers. This can be difficult for those brands that only want to shout about how great they are, rather than think about what their audience is interested in, and then entering into a proper conversation. Get this right and they'll be people twittering about you to their (and your) heart's content.
Micky Peterson - 06/03/2009
I'll tell you what kids are talking about, and that s creative orchestra. by the kidz for the kidz.
Hannah Drury - 06/03/2009
Twitter means that brands actually have to find something interesting to say to keep the audience engaged and I'm not sure that most of them do.... it also has to work on a global scale. I think with media like this the real insights come from the young creatives who are involved and understand what its about. As a result brands aren't intruding and are accepted. That's why creative orchestra is interesting-it has the youngest team in the industry-all under 30- and eleven nationalities! http://www.creativeorchestra.org/
Ian Brunswick - 06/03/2009
Just checked out this Creative Orchestra site, it does actually seem very interesting. Hope it works as well in practice as it does in theory.
George Parker - 06/03/2009
Guys... Good comments, and I shall answer more fully later... Have to go out drinking now... Must get priorities sorted... My point is that the BDA's \(Big Dumb Agencies) look at everything as an advertising medium... Which is why they use them so badly... More later. Cheers/George
SEAN RUTTLEDGE - 06/03/2009
Jeez our George writes a mean article intit ! Fer an auld fellah he surely knows a bit about "teh internets" too, 'appen ; o )
George Parker - 06/03/2009
Sean... Calm down. or I'll set the ferrets on you... And I'm drinking at the moment, so don't make me mad... Happen as... Cheers/George
Michele Geotz - 06/03/2009
I think you are spot on when you say that Twitter is lacking context. I think the real value is when Twitter can figure out how to create context by associating tweets and crawling links that are shared. http://brain-vibe.com/2009/03/06/what-could-happen-with-a-google-and-twitter-mashup/
George Parker - 06/03/2009
So, I checked out "CreativeOrchestra" And the premise sounds good, but I'll reserve judgement until I've seen the end results. And it's not exactly a breakthrough. As they themselves say, Mother, Anomaly, Droga5 and others have already done it.. I had to laugh when I read the quote from Steve Henry about this being an idea which is dead right for now. As an ex ECD of TBWA, he should be aware that back in 1970 an American, a Swiss, an Italian and a Frenchman started the first truly international creative hot shop that was not merely an offshoot of an existing multi-national. Further proof that there's nothing new under the sun. And I must say, whoever wrote the site, should try and refrain from writing the same repetitious copy on nearly every page about 25 young creatives huddled together in one environment while being managed by highly experienced award winning creative directors. Sounds a bit Dickensian to me... "Can I have some more, please Mr award winning CD?" Cheers/George
Andrea - 08/03/2009
Is it me, or has the creative orchestra website copy writer forgot to say what they actually do? Yes, very creative, yes, they have fantastic experienced art directors, but.. Why would I hire them? What can they do for me? I hope it's not writing my web copy