Eurostar, the high-speed cross-Channel train service, is to appoint a head of social media, whose remit will include crisis management.
The post-holder will report to Lionel Benbassat, current head of marketing and sales, France, at Eurostar International, when he takes up the role of director of marketing and brand in January.
‘There needs to be someone who takes care of how we use social media in a consistent way,’ said Benbassat, adding that the role may be filled internally. In 2009, Eurostar faced uproar from customers when it failed to use social media to react to weather disruption. The incident led to the creation of a 24-hour social platform, which it runs in-house.
The appointment does not affect Eurostar’s existing social media agency relationship with We Are Social.
See this week's Marketing for a profile of Lionel Benbassat
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