Morrisons is lagging in online shopping, but how does it fare in social media?

Morrisons: getting to grips with digital channels
Morrisons: getting to grips with digital channels

Poor old Morrisons is having a tough time of it at the moment. A horribly public spat between its former chairman Sir Ken Morrison and current chief executive Dalton Philips at its AGM may have hit the headlines last month, but its troubles run far deeper.

A failure to keep up with its rivals in the online retail space, plus pressure from the discounters, have left the supermarket in the doldrums.

In May, the retailer embarked on a radical relaunch as "Your new cheaper Morrisons". Even this got off to a rocky start, as its showpiece stunt, projecting a baguette onto the Angel of the North, was criticised and subsequently removed from its social presence.

Nonetheless, its efforts to engage through social are usually fun and informal, with games and competitions to keep its community entertained. While complaints do pop up on its social platforms on a regular basis, the battle-hardened supermarket deals with negative comments head-on.


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