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Barclays hires Tesco's Dodd for branch redesign

LONDON - Barclays has recruited Helen Dodd, the Tesco format and design director, to carry out a makeover of its stores.

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She takes up the new role of head of network development within Barclay's UK retail banking division in January after five years at Tesco, where she oversaw design work for the supermarket's Kensington superstore, standalone non-food stores and London's Tesco Express branches.

A spokeswoman said that the appointment had been made to "improve the customer experience" at the bank, with her responsibilities covering branch format and design, as well as corporate wear for the bank's 30,000 frontline staff.

She also confirmed that Dodd's role will include overseeing the hiring of design agencies for branch overhaul work.

It also comes amid a trend among banks to employ retail techniques and expertise to attract and keep customers. Earlier this year, HBOS hired Andy Hornby, the former Asda director, as chief executive and HSBC has recently undergone an overhaul of branches.

Deanna Oppenheimer, Barclays UK retail banking chief executive, said: "I am looking forward to ideas that move us much closer to the best of the high street. After all, banks are retailers even if our customers leave us with a financial solution rather than a carrier bag.

Prior to joining Tesco, Dodd, who is a fellow of the Chartered Institute of Management Accountants, worked in a senior design role at Sainsbury's.

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