Additional Information


Content

Information Commissioner's Office threatens EE with fine over nuisance calls

Simon Entwisle, the director of operations at the Information Commissioner's Office, has attacked "big name" brands including telecoms firms EE for carrying out nuisance messages and calls.

Telecoms: Information Commissioner's Office publishes enforcement update

Telecoms: Information Commissioner's Office publishes enforcement update

Share this article

The Information Commissioner’s Office (ICO) has published a quarterly enforcement update that it claims dispels the "myth" that only a small minority of rogue companies are behind nuisance calls and texts.

Entwisle reveals there are "just as many, if not more – messages and calls coming from big name, respected organisation".

Telecoms brand EE has been highlighted as the "most eye catching" with the ICO laying out concerns it has around the company’s compliance with the law around sales calls and marketing messages.

EE has been told by the ICO that it could face "enforcement action" after consumers raised concerns about EE’s marketing practices and the ICO will work with the company over the "coming months" to monitor their practices.

Entwisle claims this monitoring process "can be a positive journey" and highlights how it has worked with British Sky Broadcasting (BskyB) to improve their operations after a receiving a "larger number of complaints before Christmas".

It is now unlikely the ICO, which has the power to fine companies for rogue practices, will take any enforcement action against BSkyB.

The ICO reveals misdemeanours included calling customers who had left several years before and not making clear how customer’s details will be used. 

This article was first published on marketingmagazine.co.uk

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Additional Information

Latest jobs Jobs web feed

FROM THE BLOGS

The Wall blogs

RETAIL THERAPY External website

by Jonathan Staines, 22/10/2014

 

Sky hi-fi External website

by Greg Taylor, 22/10/2014

 

We need new news External website

by Grace Regan, 22/10/2014

 

5 tips for a cross-device Christmas External website

by Nimeshh Patel, 22/10/2014

 

Back to top ^