Expiry Date - 02/05/2012

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Customer Services Co-ordinator - Conferences

Hammersmith

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Business Type - In-house / Client-side  
Sector - B2B
Specialism - Events & Experiential
Salary - Competitive

Hammersmith

Business Type - In-house / Client-side
Sector - B2B
Specialism - Events & Experiential
Salary - Competitive

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Job Description

Please do not apply if you are looking for an event management role.
 

Job Description

Overall Responsibility:
Responsible for customer services for the Conferences and Managed Events departments.
Tasks include but are not limited to:
• Dealing with all incoming telephone enquiries
• Processing delegate bookings (via telephone and hardcopy)
• Responsible for delegate correspondence (pre and post event)
• Set up and maintenance of events on our booking system
• Management of the generic email inboxes
• Management of the collation of delegate feedback
• Chasing outstanding payments
• Support of the marketing team (chasing enquiries etc)
• Helping with registration onsite at events
• Ad hoc administration and other tasks as required

 

Person Specification

We are looking for someone who loves dealing with customers and varied administration work. This role is set within an events team but is very much administration and customer care based.


MUST HAVES:
 Ability to work to tight deadlines and manage and prioritise their own workload
 Ability to work under pressure whilst remaining calm and professional
 Must have excellent attention to detail
 Excellent communication skills both in person and on the telephone
 Computer Literate. Must be proficient in Microsoft Office

NICE TO HAVES:
 German speaker
 Knowledge of InDesign


 

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About Haymarket Media Group

Whether you’re looking to start a career in media or you already have first hand experience working in the media industry, why not come and join this influential media company with an outstanding history of success and a future full of growth, expans