User Experience Manager

£45000 - £53000 per annum + Up to 53k + Benefits
08 Nov 2012
06 Dec 2012
Gemma Hak
Business Type
In-house / Client-side
B2B, Retail, Telecomms
Contract Type
Full Time
My client, a household name in mobile, is passionate about customer experience and loyalty. Their online team is continuously expanding and because of this they are looking to bring on another Customer/User Experience Manager. Working out of their modern headquarters, you will be integrated into a team of like minded, passionate UX practitioners. This company has a global presence and an impressive benefits package to support this.
This role is perfect for anyone looking to boost their career in digital user experience and customer retention. Looking at customer journeys across digital products, you will be responsible for driving continuous changes in core journeys - ensuring a clear, concise and customer centric path is created. This is a great opportunity for a practitioner with experience of wireframing and documenting customer journeys, to combine this with analysis of conversion and task completion rates - using online analytical tools such as webtrends, NPS and Omniture. You'll help provide insight into user behaviour to deliver improved conversion rates and customer experience.
This is a fantastic role, working with a great team and will give you the ability to take a product to pieces, pinpoint the customer journey points of failure and provide solutions to eliminate them.This role will span web and mobile, with the scope to include work on other channels, including IVR, retail and device.
To be considered for this fantastic role you must have:
Solid customer/user centred design experience, and specifically an understanding of online journey design best practice.
Great communication and team skills, coupled with knowledge of industry best practice with regards to conversion rates - and how data can be analysed and interpreted (webtrends and Omniture).
Experience with wireframes, using Axure, Omnigraffle and Visio
To be considered for this role immediately, send your CV through to