Customer Research Manager

£38K-£48K+excellent benefits
14 Nov 2012
12 Dec 2012
Julia Rees
Business Type
In-house / Client-side
Analysis, CRM, Research
Contract Type
Full Time
An innovative and forward thinking financial services brand is seeking a proactive, commercially aware and customer focused Market Research Manager to join a new and pivotal team delivering robust customer research and actionable insight to shape and direct business decisions, and drive improvement in business performance.

Working as part of a small specialist team and liaising with marketing and product teams and the wider business, you`ll be responsible for the delivery of robust qualitative and quantitative research, both primary and secondary, translating this into actionable insights. Through developing thorough understanding of business and stakeholder requirements, you`ll ensure the coordination, implementation and management of relevant, tailored and bespoke customer and competitor research activities, exploring new insight opportunities, proactively identifying messages and telling stories from the data to drive effective proposition development ensuring products and services meet customers` needs, provide competitive advantage and deliver real customer value.

Results driven and customer focused, the successful candidate will demonstrate extensive experience in primary and secondary research, gained agency or clientside, with comprehensive knowledge of research methodologies and techniques, both qualitative and quantitative. Exceptional planning, problem solving and influencing skills are vital along with the ability to understand wider business objectives and present research and insight in a clear and compelling manner. You will be an excellent communicator and teamplayer, adaptable and flexible to change, with an innovative approach. A proven track record in financial services research would be advantageous, as would experience of SPSS or similar analytical tools, and online research tools such as Snap.

In return, you can expect a salary of £38K-£48K depending on experience plus excellent benefits, and the opportunity to make an impact as part of a high calibre team contributing to the organisation's vision to maximise customer experience.