Additional Information


Content

RBS to compensate customers after Cyber Monday IT fail

Royal Bank of Scotland has apologised after its customers' bank cards stopped working yesterday evening during 'Cyber Monday', one of the UK's busiest Christmas shopping days.

RBS: apologises after customers' transactions were halted by a systems failure

RBS: apologises after customers' transactions were halted by a systems failure

Share this article

Customers at RBS and NatWest began complaining at around 6:30pm yesterday that they had been unable to complete transactions, both online and in-store. The bank’s website and smartphone app had also experienced difficulties.

RBS, which denies the IT problems arose due to a rush of ‘Cyber Monday’ purchases, this morning apologised for the fault, and promised to compensate any customers left "out of pocket".

On its @NatWest_help Twitter page, it said: "The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally.

"We would like to apologise to our customers. If anyone has been left out of pocket as a result of these problems, we will put this right.

"Any customer experiencing issues this morning should get in touch with our call centres or branches where our staff will be ready to help."

NatWest has been part of the RBS Group since 2000.

This article was first published on marketingmagazine.co.uk

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Additional Information

Latest jobs Jobs web feed

FROM THE BLOGS

The Wall blogs

Let’s taste the music External website

by Greg Taylor, 24/10/2014

 

Six vital ad:tech themes for 2015 External website

by Neil Higgins, 24/10/2014

 

Are you singular or plural? External website

by Rachel Brushfield, 24/10/2014

 

Back to top ^