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The 100 most mentioned brands on Twitter
LONDON - Revolution teamed up with i-level's social media agency Jam to reveal the 100 most mentioned brands on Twitter and how they are aiming to capitalise on the buzz.
Brands are waking up to the opportunities offered by Twitter
| Brand | Mentions | Followers | ||
| 1 | Starbucks | 3.37m | 120,868 | @Starbucks |
| 2 | 1.01m | 307,342 | ||
| 3 | BBC | 703,000 | 15.777 | @bbcnews |
| 4 | Apple | 512,110 | None | |
| 5 | AIG | 455,000 | None | |
| 6 | Amazon | 245,760 | 1007 | @amazon |
| 7 | Microsoft | 221,000 | None | |
| 8 | Guardian | 211,000 | 14,913 | @guardiannews |
| 9 | Dell | 185,000 | 287,575 | |
| 10 | Coca-Cola | 135,600 | None | |
| 11 | Ford | 130,000 | 2,256 | @ford |
| 12 | Sony PlayStation | 117,550 | 20,651 | @SonyPlayStation |
| 13 | eBay | 107,000 | 1329 | @ebayUK |
| 14 | Sony | 107,000 | None | |
| 15 | Disney | 106,000 | 7,354 | @wdwnews |
| 16 | Yahoo! | 94,500 | 9,541 | @yahoo |
| 17 | Sky | 74,370 | 10,248 | @SkyNews |
| 18 | IKEA | 72,300 | None | |
| 19 | IBM | 70,400 | 1,180 | @ibmevents |
| 20 | Nokia | 68,100 | None | |
| 21 | Ford Scott Monty | 62,600 | 16,562 | @scottmonty |
| 22 | Guinness | 59,700 | None | |
| 23 | HP | 56,720 | 1,682 | @hpnews |
| 24 | ComCast | 50,400 | 14,688 | @comcastcares |
| 25 | Skittles | 48,600 | None | |
| 26 | Canon | 48,200 | 605 | @canon |
| 27 | McDonald's | 45,340 | 234 | @MONOPOLYatMcD |
| 28 | Channel 4 | 39,300 | 6,932 | @channel4news |
| 29 | Lego | 39,100 | None | |
| 30 | Pepsi | 37,400 | 757 | @pepsi |
| 31 | Samsung | 35,800 | 582 | @samsungmobileus |
| 32 | Intel | 35,700 | 464 | @intel |
| 33 | Tesco | 35,500 | None | |
| 34 | Nike | 32,800 | 1,167 | @nikeplus |
| 35 | Honda | 31,400 | 2,693 | @Alicia_at_Honda |
| 36 | BMW | 30,600 | 1,265 | @BMWSauberF1Team |
| 37 | T-Mobile | 29,900 | 1,443 | @TMobile_USA |
| 38 | BT | 27,540 | None | |
| 39 | FedEx | 27,100 | 1,108 | @mattceni |
| 40 | O2 | 25,900 | 2,371 | @O2UKOfficial |
| 41 | Vodafone | 25,400 | 802 | @Vodafone_News |
| 42 | Bosch | 25,300 | None | |
| 43 | RyanAir | 25,200 | None | |
| 44 | Toyota | 22,600 | 2,321 | @toyotanewsroom |
| 45 | VW | 22,190 | None | |
| 46 | Mercedes | 21,600 | 1,506 | @TheFifthDriver |
| 47 | Subway | 21,200 | None | |
| 48 | Cadbury | 19,900 | None | |
| 49 | Audi | 18,600 | None | |
| 50 | Burger King | 18,500 | 2,496 | @thebklounge |
| 51 | Marmite | 15,600 | lovehatemarmite | |
| 52 | Chanel | 14,700 | None | |
| 53 | Citi | 12,600 | None | |
| 54 | EasyJet | 11,800 | @easyjetservice | |
| 55 | H&M | 11,500 | 2,701 | @handm |
| 56 | Porsche | 10,600 | None | |
| 57 | Zara | 10,000 | None | |
| 58 | Gucci | 9,990 | 436 | @gucciofficial |
| 59 | Nissan | 9,740 | @NissanSports | |
| 60 | UPS | 8,960 | 5,381 | @trackthis |
| 61 | Motorola | 8,320 | 346 | @motodev |
| 62 | Avon | 8,132 | None | |
| 63 | Marks & Spencer | 7,900 | None | |
| 64 | Heinz | 7,500 | None | |
| 65 | Royal Bank of Scotland | 6,945 | None | |
| 66 | Asda | 6,650 | 147 | @asda |
| 67 | Accenture | 5,970 | 2,126 | @Accenture |
| 68 | HSBC | 5,760 | None | |
| 69 | Lexus | 5,690 | None | |
| 70 | British Airways | 5,670 | 1,202 | @British_Airways |
| 71 | Siemens | 5,640 | None | |
| 72 | Gillette | 5,250 | None | |
| 73 | Barclays | 4,840 | None | |
| 74 | Sainsbury's | 4,300 | None | |
| 75 | Budweiser | 3,980 | None | |
| 76 | Louis Vuitton | 3,950 | None | |
| 77 | Lovefilm | 3,720 | 1,503 | @lovefilm_uk |
| 78 | Smirnoff | 3,380 | 514 | @Smirnoff_EXP |
| 79 | Banco Santander | 3,330 | None | |
| 80 | UBS | 3,330 | None | |
| 81 | Shell | 3,100 | @shelldotcom | |
| 82 | Colgate | 2,870 | None | |
| 83 | L'Oreal | 2,813 | None | |
| 84 | Citroen | 2,810 | None | |
| 85 | Rolex | 2,630 | None | |
| 86 | Cartier | 2,100 | None | |
| 87 | Knorr | 2,030 | None | |
| 88 | PG Tips | 1,400 | None | |
| 89 | Oxo | 829 | None | |
| 90 | Birdseye | 748 | None | |
| 91 | Levi's | 700 | None | |
| 92 | Specsavers | 665 | None | |
| 93 | Duracell | 621 | None | |
| 94 | BP | 600 | None | |
| 95 | Schweppes | 570 | None | |
| 96 | Habitat | 500 | None | |
| 97 | Direct Line | 500 | None | |
| 98 | Andrex | 474 | @Andrexpuppy | |
| 99 | Vauxhal | 470 | @vauxhallnewsuk | |
| 100 | Dulux | 208 | None |
*Figures are correct according to Jam's research which took place over three days in April 2009
This article was first published on revolutionmagazine.com
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All comments
- Crispin Heath
- 08 May 2009, 01:03PM
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Where's @zappos and @threadless, both brands built through the social web. I just don't believe they wouldn't appear on this list both have around half a million followers/brand fanatics
- Andrew McCormick
- 08 May 2009, 01:05PM
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Hi George. It's difficult to come up with a definitive list. We commissioned Jam to track brand mentions for a several day period in April and these are the findings. I hope they act as a rough guide, to what brands people are talking about on Twitter.
- George Nimeh
- 08 May 2009, 01:20PM
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Andrew, it is a valiant effort and, if anything, encourages discussion about the subject. And that's cool! So ... In addition to the missing brands mentioned above \(and there are many many others) ... the thing is ... Twitter is inherently fleeting. At least for now, it is a live stream. So, a 3-day survey is bound to have huge gaping holes. Brand mentions still shift dramatically depending on the news and campaigns. Where's ChelseaFC, Champions League, and so on. I'd expect massive buzz/chatter about them given the semi-final, but then it will probably fade until the next noteworthy event. @iboy
- Matt Neale
- 08 May 2009, 01:25PM
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Thanks for sharing this info. A score like this will prove popular with brands. I am very interested in the method though - how did you go about filtering mentions of say 'Sky' that were brand specific and those that were used in other contexts of the word? This is a challenge that we are wrestling with as it isnt always simple to separate the two. Also, the time period seems a little short in relation to the title of the article. A 3 day period doesnt account for natural fluctuations caused by factors unique to that period. The title suggests a general trend, which as I read it, isnt the case.
- Emma Kirk
- 08 May 2009, 01:36PM
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Interesting that of those brands identified over the period, just over half of them have no Twitter presence themselves. Be interesting to see if/how this changes over time as brands embrace this forum more. @kirkemma and @uservision
- IanC
- 08 May 2009, 01:56PM
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In a digital world, wherever possible, it is best to give your company/brand a name that can be easily tracked and identified by digital tracking services. In other words don't call your company Next or 3, for example...
- Julius Duncan
- 08 May 2009, 02:18PM
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Our experience is that measuring volume without sentiment is pointless. The technologies are out there to measure sentiment, then it's a case of applying the human touch and using the insights gathered to benefit our clients' brands. @juliusduncan @headstream @fbyfdigital
- Matt Neale
- 08 May 2009, 02:37PM
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@ Julius - Why do you think measuring volume without sentiment is pointless? Surely it depends on what you are trying to measure. Sentiment is extremely useful, but I am yet to find a tool that can accurately determine sentiment without a lot of manual analysis added too \(which is very difficult when dealing with large volumes). Are there any tools you would reccomend?
- Kelly Feller
- 08 May 2009, 04:16PM
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Thanks for pulling this list together! The number of followers you have listed, however, doesn't tell the whole story. At Intel, we encourage all employees who want to engage in social media on the company's behalf to do so and to be authentic \(as in use their own names). We have over 150 Twitter accounts. If you added up all the followers of those accounts, the number would be much higher than the 464 who follow the @Intel account.
- SEAN RUTTLEDGE
- 08 May 2009, 06:45PM
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Hmmmm how do you define a bran ? Isn't LONDON a brand ? or The Mayor of London even ? or would that be more CULT ???
- Mia Quagliarello
- 09 May 2009, 02:06AM
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How about @YouTube? 44,940 followers...
- Amy Cutbill
- 11 May 2009, 01:01PM
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No 38 on the list BT - We're on Twitter: @BTTradespace
- Adrian Zucatto
- 18 May 2009, 02:41AM
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Citroën is on Twitter. It's @citroenbrasil ... must of their posts are in portuguse but they post some english and french stuff as well - perhaps that's why It's on this top 100 list.
- Mike Mostransky
- 20 May 2009, 03:09PM
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a very good list that continues to grow daily so I would have to agree that it would be hugely beneficial for this to be run again, see if your gaps fill and how many are added. Are you considering this to be worldwide or just US/UK? http://www.socialbrandindex.com/ is good but it is not extensive and am not sure of how often it is being updated because @HyattConcierge was launched today and is not listed nor is @AstraZenecaUS which has posts starting in January. Your list is based on "most mentioned" and followers and the socialbrandindex is supposed to be like http://www.twellow.com and did have @AstraZenecaUS but not @HyattConcierge.
- Sienne Veit
- 01 June 2009, 03:45PM
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@marksandspencer \(at 63) is up and running too!
- B.L. Ochman
- 08 June 2009, 09:09PM
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Dell has many people on Twitter, and where's Zappos and JetBlue? How, exactly, did you compile this list? There's absolutely nothing here explaining how these brands are capitalizing on the buzz - or whether the buzz is positive, negative, or in between.
- Phil Szomszor
- 10 June 2009, 01:48PM
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Produce a list, get knocked down by the social media community. Although glancing down, I can see a few missing that I'd expect to see there. What's the methodology and the timescale for the mentions?
- dimitri meaz
- 11 June 2009, 01:07AM
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Thanks for this list. I mapped the brands on a scatterplot and would be interested to know how folks interpret it - http://thedoublethink.com/2009/06/top-brands-on-twitter/
- sheena sidhu
- 06 August 2009, 03:25PM
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Julius has made an interesting point about measuring sentiment and applying human touch. We offer a tool that can take these into account to measure your companies brand exposure on twitter. Twitter insights is an essential evaluation tool for companies looking to utilise their communication opportunities on twitter. It also allows you to relate your brand to your products, competitors and consumers. Our tool will help you understand what people are saying about your brand and how people are using twitter in relation to your brand. Twitter insights also establishes the effectiveness of these messages and optimise the usage of twitter on your brand. For more information check out www.twitter-insights.com or contact me on sheena.sidhu@blauw.co.uk
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Where's @JetBlue? \(500K followers) And what about Facebook? I'm very skeptical of the methodology.