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Sympathy is a good start, now Richards must act

The lot of a regulator wouldn't, at first glance, appear to be a pleasant one. The lot of a media regulator who came into the job surrounded by whispers about cronyism and aspersions over his past as a senior strategist at the BBC would seem an even tougher ask. But such is the lot of Ofcom's youthful-looking chief executive, Ed Richards.

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