Key Steps to DM: The art of database marriage
22 Dec 2005 | by Rob McLuhan
, so that front-line staff and marketers can make better use of data. One benefit of this is the ...
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Search results for "Frontline"
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Jobs | Agency Showcase | Ad creativeWill the MPS go the same way as the TPS if 'junk mail' rows continue?
06 Feb 2007
and stuff, do you? None of us would be surprised to hear this from any front-line seller as they ...
Contact Centre Guide: Customer Relations
21 Jul 2005 | by Rob McLuhan
with customers. "Front-line staff should be brand addicts, living, eating and breathing the brand ...
Address management: More than an address
28 Sep 2004
front-line customer contact staff enhanced information about the customer or prospect they are talking to ...
Contact Centres: Call centres that talk brands
31 Jul 2004
Call centres are on the frontline of a brand's public image. Bill Britt discovers how they are...your customer base, frontline staff should be brand addicts, living, eating and breathing the brand ...
THINK TANK: Charities - The art of giving
25 Jul 2003 | by Holly Acland
fact that they're rarely represented at the top table. "If fundraisers are the frontline of the ...
CONTACT CENTRES: FIRST CONTACT - Call centres are on the frontline of customer relations and you
01 Aug 2002 | by KATE DALE
The internet has transformed the contact centre industry - but not in the way it was supposed to. Instead of reducing the number of customer service calls, online commerce has generated more calls than ever.
