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Think BR: Innovating in service markets

, head of technology, travel & retail, Ipsos Loyalty, and Claire Emes, head of trends & insight, Ipsos.... In recent Ipsos MORI research among business journalists, almost all (87%) agree that retailers need ... branches - which it calls stores - are designed to resemble retail stores: dog biscuits and a 'magic change ... . Empowering customer facing staff. We often look to First Direct in banking and John Lewis Group in retail ...

Apple welcomes former Dixon boss with £36m 'golden hello'

it recently poached to lead its retail division....The payment consists of free Apple shares, currently worth $562 each, which will be distributed over five years. Browett was paid around 1m last year for running Dixons' retail chains PC World ... has been tasked with expanding Apple's retail presence from its current portfolio of 361 stores ...

From 1930s 'Brand Man' to today: the evolution of the brand manager

. Globalisation, retailer power, the growing importance of customer experience, social media - over the past 20 ... ) was the rise of retailer power. 'Brand wars' may be mesmerising for brand manufacturers, but if Brand A ... to the retailer. Newly powerful retailers demanded a rethink. 'What's in it for us? What are your brilliant ...

Tesco gives ready meals multimillion-pound revamp

Radio and outdoor activity launched today (24 May). Tesco is relaunching its entire range of ready meals and as well as revamping the recipes, it has also overhauled the packaging. This follows the recent launch of the retailer's Everyday Value own brand range . The first lines to be upgraded ...

Where are the Jubilee commercials?

the most of it. "Yet, for retailers in particular, involvement with the Jubilee represents much better ...

Brand builder: Under Armour

increased 35% last year, to $89m The brand has 4000 points of retail throughout Europe, the Middle East and Africa, compared with 18,000 retail sites in North America Source: Under Armour TIM WOOD, MD ...

Inside: Critical mass

, health, luxury and online retail. Owen Roberts, Creative director Roberts' expertise ... -level user experience roles have seen him work with some of the biggest retail, travel, automotive, finance ...

Media360: John Lewis marketer Craig Inglis on surprising consumers

, the founding partner of the retailer s ad agency Adam Eve, to tell the story of the changes they have made to the brand. Inglis explained to delegates that after joining in 2008 he wanted to build on the retailer ... retail offering. But he claimed he was not in on any secrets. "If you know Apple like I do, as a ...

Think BR: BrandZ shows why technology matters

, location or by behavior. We all do the same with product and service sectors. Trends that affect retail ... to smart and successful brands whatever sectors they operate in. Be it cars, luxury, retail or FMCG ... with different approaches to the retail environment, using their physical locations as showrooms, laid out ...

M&S profits drop for first time in three years

The retailer's like-for-like sales in the UK increased by 0.3% for the year ending 31 March after ... financial year while underlying profit before tax was down to 705.9m from 714.3m. The retailer ... s celebratory mood" and "highlights our position as the UK's most trusted retailer". But it warned its ...

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